Terms & Conditions

• Minimum stay is 3 nights. Some apartments require a 3-month minimum stay for permanent residential use. The Apartment Service will confirm which properties apply.
• Rates vary based on the length of stay and may change without notice. Rates are lower for longer stays.
• Bookings are confirmed upon receipt of payment.
• Full payment is required for stays up to 1 month. Longer stays may be paid in instalments.
• Alternative accommodation may be provided if your chosen apartment is unavailable.
• Guests in NSW must comply with the Short Term Rental Accommodation Industry Code of Conduct. Obligations for guests can be found in section 2.5 of the code.

• Accepted methods: credit card, direct bank deposit, EFT (credit card required for security).
• Security deposits are refunded within 14 days of departure (subject to inspection) via direct deposit (AU accounts only), cheque, or credit card (less processing fees).
• Refunds to international accounts will incur bank charges, payable by the guest.

Accepted: Visa, Mastercard, American Express.

If you cancel your booking completely, we will refund any prepaid amounts less a $150 + GST administration fee, provided the property can be re-booked for the dates of your booking.

If a substitute booking cannot be found, cancellation fees will apply as per the schedule below.

• TAS reserves the right to cancel bookings before or during your stay.
• If TAS cancels: a full refund or alternative accommodation of similar standard will be provided.
• If damages or breaches occur, guests may be asked to leave with no refund and charges applied.

Notice periods and conditions for amending a confirmed booking differ depending on stay length. The rules below apply once occupancy has begun.

Short Stays (under 3 months)

• 14 days’ written notice is required for any amendment (reduction or extension).
• Reductions without 14 days’ notice: the full nightly rate applies for up to 2 weeks’ rent.
• Extensions without 14 days’ notice: TAS cannot guarantee the apartment will be available and may re-book it.

Long Stays (3 months or more)

• A long stay is any booking of 3 months or more, charged at our discounted long-stay rate.
• 4 weeks’ written notice is required for any reduction.
• Reductions: the entire stay will be recalculated and charged at our standard short-term rental rate from the original check-in date. Any shortfall between the long-stay rate already paid and the recalculated standard rate becomes immediately payable.
• Extensions: subject to availability; without 2 weeks’ notice, TAS may re-book the apartment.

• Enjoy the ease of self-check-in at our properties with secure keysafes.
• Your check-in details will be sent via email three days before your arrival to ensure a smooth start to your stay.

• Check-in: 3 pm
• Check-out: 10 am (unless pre-arranged).
• For early arrivals, book from the night before.

• Read and abide by these terms and conditions.
• Report any issues, damages, disturbances, or criminal matters to the Guest Manager.
• Apartments are for accommodation only, no parties or commercial use.
• Damages and breakages are payable by guests.
• The maximum number of occupants must not exceed the confirmed booking.
• Respect the property, no furniture rearrangement.
• Keep the apartment secure and clean.
• Subletting is prohibited without prior written approval.
• Pets are not allowed.
• Telephone charges are the guest’s responsibility.
• Strictly no smoking in any apartment.

Departure Clean Fees

• Guests pay a utility fee toward costs.
• Long-term leases may include full gas/electricity responsibility (negotiated at booking).
• Excess usage charges apply.

• Guests are responsible for breakages or damage during their stay.
• Security deposits may be used to cover costs.
• Receipts for charges will be emailed to the guest.